Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Paddock | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Paddock is a GPhC registered online pharmacy weight loss clinic serving patients in Paddock, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and safeguard your information.

1. Who We Are

We are Pharmacy Weight Loss Paddock, an online pharmacy weight loss clinic registered with the General Pharmaceutical Council (GPhC No. 9012511). As the data controller, we are responsible for the personal information you provide to us when using our services.

2. Data We Collect

When you use our services, we may collect the following types of personal data:

Identity Data: Full name, date of birth, and gender
Contact Data: Email address, phone number, and delivery address
Health Data: Medical history, weight, BMI, current medications, allergies, and any other health information provided during consultations
Order Data: Details of prescriptions requested and treatments ordered
Payment Data: Billing information processed securely through our payment provider
Technical Data: IP address, browser type, and website usage data

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through our pharmacist-led consultation process
To issue and manage prescriptions in accordance with GPhC guidelines
To process and dispatch your orders — approved orders are typically delivered within 1 working day of pharmacist approval
To communicate with you about your treatment, order status, and follow-up care
To maintain accurate medical records as required by law and professional regulations
To comply with our legal and regulatory obligations as a registered pharmacy
To improve our services and ensure patient safety

Our lawful basis for processing health data is the provision of healthcare services and compliance with legal obligations. For other data, our lawful basis includes contract performance and legitimate interests.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use the following types:

Essential Cookies: Required for the website to function correctly, including secure login and checkout processes
Analytical Cookies: Help us understand website traffic and user behaviour to improve our services
Functional Cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to use certain features of our website.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your data only where necessary with trusted partners, including:

Delivery Partners: To fulfil and dispatch your orders
Payment Processors: To securely handle transactions
IT and Platform Providers: Who support the operation of our website and systems
Regulatory Bodies: Such as the GPhC, NHS, or law enforcement, where we are legally required to do so

All third parties are required to handle your data securely and in compliance with UK GDPR. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain your personal and medical records in line with NHS and GPhC guidance, typically for a minimum of 8 years for adult patients. After this period, data is securely deleted or anonymised.

7. Your Data Rights

Under UK GDPR, you have rights regarding your personal data. You may request access to the data we hold about you, ask us to correct inaccurate information, request deletion of your data where applicable, or ask us to restrict how we process your data. You may also object to certain types of processing or request that your data be transferred to another provider.

To exercise any of these rights, please contact us directly. We will respond to all data-related requests within 48 hours.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health and payment data is encrypted and stored on secure servers.

9. Contact Us

If you have any questions about this Privacy Policy, how we handle your data, or wish to exercise your data rights, please contact us:

Pharmacy Weight Loss Paddock
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.